Indexing stalled/slowness on Athos platform

Incident Report for Athos Commerce

Resolved

This incident has been resolved.
Posted Oct 08, 2026 - 16:24 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 08, 2026 - 16:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2026 - 16:15 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 08, 2026 - 16:04 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 08, 2026 - 15:20 UTC

Investigating

Athos Platform Indexing is experiencing some technical difficulties - Team is working on this, we will keep you posted on the latest status on this. Searchspring platform is fully operational and no impact there.
Posted Oct 08, 2026 - 15:20 UTC
This incident affected: Data Sync.